These Terms and Conditions (“T&Cs”) govern the legal relationship between the organizers of BlissPlanet OG (hereinafter “the Organizers”) and the participants (hereinafter “you” or “Participant”) of the event. By purchasing a ticket and participating in The Cocoon, you agree to the terms outlined below.

1. Booking & Contract

By completing and submitting your booking via our online system, a binding contract is established between you and the Organizers, regardless of the payment status.

You agree to pay the full ticket price in accordance with the selected payment terms. You confirm that you have read and accepted all event details, including the content, structure, venue and duration. If you have any uncertainties, it is your responsibility to request further clarification before booking.

2. Cancellation & Ticket Transfers

Tickets are non-refundable. You may transfer your ticket to another person up to 48 hours before the event starts, by emailing us at inside@the-cocoon.com with full details of the new attendee.

3. Changes & Cancellations by the Organizer

We reserve the right to change the event schedule, venue or facilitators, provided that the core character of the retreat remains intact. We reserve the right to cancel the event. In that case, you will receive a full refund. We reserve the right to postpone the event. You can then keep your ticket or transfer it to someone else.

4. Participation, Safety & Conduct

Participation is at your own risk. You are fully responsible for your physical and emotional wellbeing throughout the event. The Organizers may exclude participants from the event at any time due to behavior that disturbs the group experience, breaches house rules or endangers safety. No refund will be provided in such cases. Participation is only valid for the person named on the booking.

5. Photography & Media

The Cocoon is a camera-free retreat: No photos or videos are allowed.

6. Privacy & Data Handling

We collect and process your personal data (name, contact, billing info) solely for the purpose of handling your booking. Your data is treated confidentially and will not be shared with third parties, except where necessary (e.g. payment provider).

7. Venue & Accommodation

While accommodation is not included in the ticket price, a room booking is required to participate in the retreat. Please refer to our website for the accommodation partner’s booking conditions.

8. Legal Framework

These Terms are subject to Austrian law. Place of jurisdiction is Vienna, Austria, unless otherwise required by law.

Last updated: October 16, 2026