1. Who we are

This website is operated by The Cocoon Retreat OG
Address: Neubaugasse 44/2/12, 1070 Vienna, Austria
Email: inside@the-cocoon.com

We take your privacy seriously and process your data in accordance with applicable legal regulations, particularly the General Data Protection Regulation (GDPR).

2. What data we collect and why

a) Website visit

When you visit our site, we automatically collect: Your IP address, Browser type and version, Referring URL, Time and duration of visit. This is for technical and security reasons and to improve our website.

b) Contacting us

If you contact us (e.g. via email or form), we store the personal data you provide (name, email, message) for the purpose of responding to your request.

c) Bookings & Purchases

When you book an event or purchase a ticket, we collect Name, Address, Email, Payment information (processed securely via our payment provider). This data is used to fulfill the contract and manage your participation.

3. Legal basis for processing

We process your personal data:

• Art. 6(1)(b) GDPR – to fulfill a contract (e.g. booking, purchase)

• Art. 6(1)(a) GDPR – if you give explicit consent (e.g. newsletter)

• Art. 6(1)(f) GDPR – for our legitimate interests (e.g. website security, event logistics)

4. Cookies

Our website uses cookies to enhance functionality and analyze traffic. You can disable cookies in your browser settings. Some cookies are essential for the website to function.

5. Data sharing

We do not sell or rent your data. We only share your data with Payment service providers, Email & booking platforms (e.g. Brevo, WooCommerce), strictly for service delivery. All third-party providers are GDPR-compliant.

6. Your rights

You have the right to: Access your data, Correct or delete your data, Restrict or object to processing, Data portability, Lodge a complaint with the Austrian Data Protection Authority. 

7. Data retention

We retain personal data only as long as necessary for the purpose of collection or legal obligations.

8. Newsletter & marketing

If you sign up for our newsletter, we process your email address for that purpose. You can unsubscribe at any time via the link in each email.

9. Embedded content

This site may use embedded content (e.g. YouTube, Vimeo). These third parties may collect data about you, use cookies, or track your interaction if you’re logged into their services.

10. Changes

We may update this Privacy Policy. The latest version will always be published on this page.

Last updated: 1 August 2025